RETURN & REFUND

Return window & eligibility

Returns are accepted within 30 days of delivery for unused items in original condition and packaging. Custom/made-to-order, AS-IS/seconds/sample, and final sale/clearance items are not eligible except for defects.

Who pays for return shipping?

For non-defective returns, customers cover return shipping. You may use our prepaid return label; the actual label cost will be deducted from the refund. For defective/incorrect/transit-damage, we cover shipping both ways.

Restocking / handling fee

Only if the item is opened and requires repackaging or cleaning: up to 10%, capped at $25. Exchanges or store-credit refunds are fee-free. No fee for defective/incorrect/damaged items.

Refund timing

Refunds are issued within 5 business days after the return is received and inspected. Banks may take 3–10 business days to post the credit.

How to start a return

Submit the form at /pages/returns or email us. After approval, you’ll receive an RMA and the return address/prepaid label. Please ship back within 7 days and keep the packaging intact.